Improve your Business step by step. A Harvard business review.
I recently read this Harvard Business Review article that validates the importance of implementing incremental changes step by step in the various aspects of your business, and the importance of the operational approach applied by your teams.
It also emphasizes the significance of consistently measuring progress, acquiring knowledge from it, and adapting to move forward.
Continuously measure, learn, and evolve.
A compelling case study featured in the article highlights the company Infosys, demonstrating the necessity to break down business change initiatives into smaller, manageable steps. The key lies in continually evaluating outcomes, drawing valuable insights from them, and evolving towards the next stages of the change process.
Hereby I present the case study from Infosys:
As part of our digital transformation efforts, Infosys wanted to move from a series of desktop-based employee applications, many of which required in-office or VPN access, to mobile.
This required major changes to both the user interface and the underlying security of the apps. To ensure employees would adopt the mobile apps, the project team led users through a series of small changes through animated email hints, activity recommendations, and credential badges.
The 2.5% pilot user base was engaged on multiple releases to generate early feedback that accelerated adoption. Combined with the steady six-week release cadence of incremental functionality, this resulted in more than 200,000 employees (>80%) adopting the mobile version.
The main take-aways from this case study:
1. Deconstruct big change into small steps
2. Change behavior through small modifications to habits and routines.
3. Continuously measure, learn, and evolve.
You can read the full article by going to this link: https://hbr.org/2021/05/break-down-change-management-into-small-steps